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Seven Guiding Principles to Set Upfront Expectations

Friday, April 28
You really thought that you were clear and concise on your expectations. Everybody was nodding their heads like they understood. And then you see some other type of behavior displayed. You then say to yourself or them, 'What the hell were you thinking?' Fundamentally, you think that since you said it and they nodded that communication had taken place. They hear, but they do not understand. As an officer, you must understand the benefits of creating standards and the consequences of having no standards.
Travis Ford, Assistant Chief - Richmond (VA) Fire Department