Dealing with Difficult People and Their Orgaziational Impacts
Every organization has them: the chronic complainers, keyboard commanders, know-it-alls, morale drainers, entitled, and other personalities that drain morale and disrupt progress. But what if dealing with them wasn't just about managing conflict but about protecting the health of the entire organization? What if it was about protecting your health and career? In this high-impact session, you will learn strategies for identifying, addressing, and transforming toxic behaviors before they undermine your mission. Drawing from an incident that made headline news and changed his life, the instructor could have never imagined his career in leadership would include dealing with harassment, threats, gossip, murder, and suicide, but it did. He is now on a mission to share with you what the fire service does not prepare you for.
*Eligible for CEH/CAPCE Credit
