Unfortunately, bad things happen to even the best fire departments. We are great at responding to other people's emergencies, but are we prepared to respond when tragedy strikes our department or we have become the focus of negative attention? Discuss various crisis situations confronting large and small fire departments. Participants will be shown the common threads of response to all fire department crises–a focus on maintaining clear communications with our members and the communities we serve and taking definitive actions to maintain the public's trust. Attendees will walk away with a better sense of how to prepare their fire department to weather a potential crisis situation.