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Expectations and Accountability

Friday, April 19
Classroom Session

What is the number one reason for failure in the firehouse or on the fireground? Communication. And while 90% of the fires we fight are in the firehouse, we rarely spend the time practicing the critical communication skills that solve the majority of our problems, and that's active communication solutions for firefighters. Learn key critical areas of communication in the firehouse. Topics include critical question reviews, accountability, setting expectations, managing conflicts, developing work plans, how to have tough conversations, removing emotion and adding logic, and other helpful communication tools.

Matt Aalto, Battalion Chief - Estacada Fire District