This class covers key critical areas of communication in the firehouse. What is the number 1 reason for failure in the firehouse or on the fireground? Communication. And while 90% of the fires we fight are in the firehouse, we rarely spend the time practicing the critical communication skills that solve the majority of our problems, and that's active communication solutions for firefighters. Topics include critical question reviews, accountability, setting expectations, managing conflicts, developing work plans, how to have tough conversation, removing emotion, and adding logic and other helpful communication tools.