The chance to lead and create opportunities for others can be incredibly rewarding, but it can also be tremendously frustrating, especially in situations where leaders face supervising unengaged, negative, or even toxic people. While the fire service continues to do a great job of preparing people to lead on the fireground, it struggles to provide strategies and tactics for navigating the larger frequency and challenge of personnel issues happening back at the firehouse. Understand the role human emotions play in either aiding or undermining leadership efforts both in the firehouse and on the fireground. This class illustrates why the body responds to conflict the way it does, whether on the fireground or in the firehouse, and what steps to take to build credibility as leaders who are capable of answering these challenges.