The chance to lead and create opportunities for others can be incredibly rewarding. But let's be honest, it can also be tremendously frustrating, especially when leaders face supervising unengaged, negative, or even toxic people. While the fire service continues to do a great job of preparing people to lead on the fireground, it struggles to provide strategies and tactics for navigating the larger frequency and challenge of addressing personnel issues back at the firehouse. Students will understand the role emotions play in aiding or undermining their leadership efforts in the firehouse and on the fireground. This class illustrates why the body responds to conflict the way it does and what steps we can take to build credibility as leaders capable of answering these challenges.