Step Up and Lead (30TP)

This class will introduce officers and aspiring fire service leaders to some of the most important skills they will need for them to become a more effective leader in today's fire service. Those skills include Goal Setting, Mentoring and Influencing, Critiquing Others, Delegating, Preventing Freelancing, Tackling Administrative Tasks, Dealing with Subordinate Issues, Conducting a Post Incident Analysis, Building Morale, and the reasons why it’s important to Step Up and Lead and be a problem solver in today's world, which is full of problem finders. The class will end with a discussion on creating the right culture within your organization with emphasis on the importance of customer service.